Support

Questions about BCzap Connect? Here are the quick answers. For anything else, write to us.

Contact us

Email support@bczapconnect.com. We answer within 3 business days. Please include your BCzap ID (on My Profile), your phone model and what happened. Never send us a password or a code.

Frequently asked questions

How do I sign in?

With Google, or with Apple on iPhone. BCzap has no password of its own. Use the same Google or Apple account every time, so you always land in the same BCzap account.

I used to sign in with an email and a password.

Sign in with Google or Apple using the same email address. Your account and your data stay. If that doesn't work, write to support@bczapconnect.com and we'll move your account for you.

What is free, and what is BCzap Pro?

Free includes your BCzap ID and QR code, 10 links, 5 places, unlimited contacts and Insights for the last 7 days. BCzap Pro is a monthly subscription for unlimited links and places, 30- and 90-day Insights and your top links. The price is shown in your store.

I bought BCzap Pro but don't see it.

In the app, open My Profile → Settings → Subscription & billing, open BCzap Pro and tap Restore purchases. Use the same Apple or Google account you paid with. Pro can take a minute to appear.

How do I cancel BCzap Pro?

iPhone: Settings → your name → Subscriptions → BCzap Pro → Cancel Subscription. Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → BCzap Pro → Cancel subscription. You keep Pro until the end of the month you paid for. Deleting your BCzap account does not cancel a store subscription.

How do I add someone?

Open Network and scan their QR code, or enter their 8-character BCzap ID. You can also find creators by name if they chose to be discoverable.

Who can see my profile and links?

Private links are only for you, and places are always private. Your public profile and public links are seen by your contacts and by people you give your BCzap ID or QR code to. If you turn on "Allow people to discover me" (off by default), creators can also find you by name. Details are in the privacy policy.

How do I report or block someone?

Open their profile, tap ⋮ and choose Report profile or Block user. We review every report. You can unblock people in My Profile → Settings → Account & app → Blocked users.

Can I change the language or the look?

Yes: My Profile → Settings → Language (7 languages) and Appearance (System, Indigo or Light).

How do I delete my account?

In the app: My Profile → Settings → Account & app → Danger zone → Delete account. If you can't open the app, see Delete your account.